Customer Support

Administrative Console
One place to organize, customize and manager resources. Vitalblocks CRM's administrative console enables administrative user to manage multiple sites, customize to company branding, manage departments, manage agents, generate reports and much more.

Manage Agents
Create multiple Agents and assign agents to department, to handle the Tickets load on the department efficiently, Every Agent will be powered by Internal chat utility to communicate with other Agents, and agents can answer the Live Chat Queries Initiated by Site Visitors and Agents can Manage Tickets of all the Channel.

Manage Departments
Create multiple departments like sales, support, etc., to handle issues efficiently. Create many departments to manage workflow internally, and assign department head and agents as department head will monitor the activities of the department. Internal chat capability allow any department agents to communicate and transfer requests any point of time to resolve the issues quicker.

Manage Sites
Build your brand with easily customizing live chat form, chat button, user self-service portal and helpdesk portal with your own logo, styles and themes that best suits your corporate style using templates and CSS.