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Live Chat Support

Create Ticket
Track
Customer Portal
Upgrade Plan
Vitalblocks CRM OnPremisesdownload and install  Call Us for pricing.
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Features Essential
$0 /month		 Basic
$9.99 /month		 Standard
$24.95 /month		 Advanced
$99.99 /month
General
Usage Type 1 Month Trial Small Business Medium Business Medium or Large Business
Custom Subdomain Yes Yes Yes
Support Sites Allowed 1 3 10 999
Departments 2 999 999 999
Total Agents 1 1 1 1
Additional Agent License $8 / Agent / Month $4 / Agent / Month $2 / Agent / Month $1 / Agent / Month
Live Chat
Custom Live Chat Button Yes Yes Yes Yes
Chat Window Customization Yes Yes Yes Yes
Customize Feedback Form No Yes Yes Yes
Chat Transfers No Yes Yes Yes
Auto Assignments No No Yes Yes
Manage Departments Yes Yes Yes Yes
Manage Agents Yes Yes Yes Yes
Feedback Reports No Yes Yes Yes
Agent Portal Customization No No Yes Yes
Ticket Portal
Secure User Logon Yes Yes Yes Yes
User Portal Customization No Basic Full Full
Submit Tickets Yes Yes Yes Yes
Track Tickets Yes Yes Yes Yes
Knowledgebase No No Yes Yes
Search Articles No No Yes Yes
Phone Tickets Yes Yes Yes Yes
File Attachments Yes Yes Yes Yes
Multi-Channel Support No No Yes Yes
Other
Administrative Console Yes Yes Yes Yes
Social Media Panels No Yes Yes Yes
Surveys and Feedbacks No Yes Yes No
Analytics & Reporting
Time Tracking No Basic Enhanced Complete
Agent Dashboards Yes Yes Yes Yes
Reporting Limited Stats Basic Stats Expanded Stats Complete Stats
Customer Support
FAQ/Help Documents/Videos Yes Yes Yes Yes
Online Feature Specific Demos Yes Yes Yes Yes
Self Service KB Portal Yes Yes Yes Yes
Email Support Yes Yes Yes Yes
Live Chat Support Yes Yes Yes Yes
24x7 Phone Support No No Yes Yes
Premium Support No No No Yes






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