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Live Chat Support

Create Ticket
Track
Customer Portal

Ticketing System

One Ticketing system through multiple channels. Let your customer have freedom to choose his  convenient  way to  contact support team. Tickets can be created by customers and technicians online from web interface. Tickets will also be created automatically when a new live chat is initiated or for an incoming email to enable your customer to switch between communication channels. Supports file attachments and tracks all actions in the ticket history. Agents can work on multiple tickets at the same time                                       




Customer Web Portal
Create customer web postal in minutes, customize to match your company branding. Customer ticket portal let's all your customer to access the knowledge base, and frequently asked questions to find more common answers before they can create tickets, this can tremendously help to reduce number of customer tickets and calls generated. Customer can find and track their tickets online, provide additional information that helps the support team.  
Live Chat Tickets
Any communication with the customer is persisted within the system with a unique ID associated with each ticket. To help customer continue the conversation where they left off Vitalblocks CRM offers switching between the communication channels, and continuing the previous conversation with the customer support. Save time on customer support call and reduce the customer frustration in repeating the information when there is a communication disconnect.


Telephone Support Tickets
Any phone conversation between the customer and support team can be recorded through notes attached to the phone tickets. If any additional information like screen shots, documents are required by the customer they can always find the appropriate ticket and attach them online or through email. You will never lose track of any tickets even when multiple communication channels are used.
Lead to Ticket
Offline tickets are created automatically when there are no agents available to handle the customer requests. Customer can always contact through the system when they want even when offices are closed. Support team can handle the offline tickets through customer preferred communication channel anytime they become available.


Offline Tickets
Offline tickets are created automatically when there are no agents available to handle the customer requests. Customer can always contact through the system when they want even when offices are closed. Support team can handle the offline tickets through customer preferred communication channel anytime they become available.